Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a binding agreement between Tidal Fern ("we," "our," or "us") and the resident or their authorized representative ("you" or "resident") who engages our senior care services. By signing a service agreement or utilizing our care facilities, you acknowledge that you have read, understood, and agree to be bound by these Terms.

These Terms govern your use of our long-term residential care, post-hospitalization recovery stays, day companionship program, and any related services we provide. If you do not agree with these Terms, please do not engage our services.

2. Service Description

Tidal Fern provides senior care services at our facility located at 45/9 Jomtien Beach Road, Nong Prue, Bang Lamung, Chonburi 20150, Thailand. Our services include, but are not limited to:

Long-Term Residential Care

Permanent living arrangements with personal care assistance, health monitoring, meals, activities, and 24/7 staff availability.

Post-Hospitalization Recovery Stay

Transitional care for individuals recovering from surgery, illness, or hospital stays, typically lasting two to eight weeks.

Day Companionship Program

Daytime programs providing social interaction, activities, meals, and supervision for seniors who live at home.

The specific services provided to each resident will be detailed in an individualized care plan developed in consultation with the resident, their family, and our care team. Services may be modified based on changing health needs and circumstances.

3. Admission Requirements

To be admitted to Tidal Fern services, residents must meet the following criteria:

Be at least 60 years of age or demonstrate need for senior care services.

Complete a pre-admission assessment to determine appropriate care level.

Provide accurate medical history and current health information.

Have care needs that fall within our service capabilities.

Agree to the financial terms outlined in the service agreement.

We reserve the right to decline admission if we determine that our facility cannot adequately meet an individual's care needs or if admission would compromise the safety or wellbeing of other residents.

4. Resident Responsibilities

Residents and their authorized representatives agree to:

Provide accurate and complete information about health status, medications, and care needs.

Inform staff promptly of any changes in health condition or medications.

Treat staff members and other residents with respect and courtesy.

Follow reasonable facility rules and safety protocols.

Make timely payment for services as outlined in the service agreement.

Respect the privacy and property of other residents.

Participate in care planning discussions and communicate preferences regarding care delivery.

5. Payment Terms

Service fees are established based on the selected care program and are detailed in the individual service agreement. Current rates are:

Long-Term Residential Care: ฿40,000 per month

Post-Hospitalization Recovery Stay: ฿22,000 per week

Day Companionship Program: ฿12,000 per week

Payment Schedule

Monthly fees are due on the first day of each month. Weekly fees are due at the beginning of each week. A deposit equal to one month's fee (for residential care) or two weeks' fee (for other programs) is required upon admission and will be held as security for the final period of care.

Late Payment

Payments not received within ten days of the due date will incur a late fee of 5% of the outstanding amount. Continued non-payment may result in service termination after appropriate notice.

Rate Changes

We reserve the right to adjust service rates annually with 60 days' written notice to residents and their families.

6. Service Modifications

Care needs may change over time. If a resident's condition changes significantly, we will conduct a reassessment to determine whether:

Current services remain appropriate

Care plan modifications are needed

Transfer to a different level of care is recommended

We will discuss any recommended changes with the resident and family before implementation. If we determine that we can no longer safely provide appropriate care, we will work with the family to arrange a suitable alternative care arrangement with reasonable notice.

7. Termination of Services

Voluntary Termination by Resident or Family

Services may be terminated at any time with 30 days' written notice. The security deposit will be refunded after the final payment period, minus any outstanding charges or damages to facility property.

Termination by Tidal Fern

We may terminate services with 30 days' notice if: payment obligations are not met despite reasonable attempts to resolve the issue; the resident's care needs exceed our capabilities; the resident's behavior poses significant safety concerns for staff or other residents; or the service agreement terms are materially violated.

Immediate Termination

In cases of violent behavior, abuse of staff or residents, or serious safety violations, we reserve the right to terminate services immediately with appropriate notice to authorities and family members.

8. Medical Care and Health Services

Tidal Fern provides supportive care and health monitoring but is not a hospital or medical treatment facility. Our responsibilities include:

Monitoring resident health status and vital signs

Administering medications as prescribed by physicians

Coordinating with external healthcare providers

Arranging transportation for medical appointments when needed

All medical treatment decisions remain the responsibility of the resident, their family, and their healthcare providers. We will implement care plans developed by medical professionals but do not prescribe medications or provide medical diagnoses.

In emergency situations, we will contact emergency medical services and notify the resident's family or authorized representative as quickly as possible.

9. Personal Property and Liability

Residents may bring personal belongings to their living space, including clothing, photographs, and select furniture items approved by facility management. However, Tidal Fern is not responsible for loss, damage, or theft of personal property.

We strongly recommend that residents do not bring valuable items such as jewelry, large amounts of cash, or important documents to the facility. If such items must be kept on-site, we can provide secure storage upon request, though liability remains limited.

10. Privacy and Confidentiality

We maintain strict confidentiality regarding resident health information and personal data in accordance with Thailand's Personal Data Protection Act. Details of our privacy practices are outlined in our Privacy Policy.

Residents have the right to privacy in their living spaces, subject to reasonable facility access needs for care delivery, cleaning, and safety inspections.

11. Visiting Policy

We encourage family involvement and maintain an open visiting policy during reasonable hours (8:00 AM - 8:00 PM daily). Visitors are expected to:

Check in at the reception area upon arrival

Respect quiet hours and other residents' privacy

Follow health and safety protocols

Inform staff if planning extended visits or overnight stays

12. Limitation of Liability

While we maintain comprehensive safety protocols and professional care standards, Tidal Fern's liability is limited as follows:

We are not liable for health conditions that existed prior to admission or for the natural progression of chronic illnesses. Our responsibility is to provide appropriate care and monitoring, not to prevent all adverse health events.

In no event shall Tidal Fern be liable for indirect, incidental, special, or consequential damages arising from service provision, except in cases of gross negligence or willful misconduct.

13. Governing Law

These Terms are governed by the laws of the Kingdom of Thailand. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Chonburi Province, Thailand.

14. Dispute Resolution

In the event of any disagreement regarding services or these Terms, we encourage open communication to resolve issues informally. If concerns cannot be resolved through direct discussion, the parties agree to first attempt mediation through a mutually acceptable mediator before pursuing legal action.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

16. Changes to These Terms

We may modify these Terms periodically to reflect changes in our services, legal requirements, or operational practices. Significant changes will be communicated to current residents and their families with 30 days' notice before the changes take effect.

Continued use of our services after such changes constitutes acceptance of the modified Terms.

17. Contact Information

For questions about these Terms or our services, please contact: